Privacy policy

This policy explains how Pest Patrol GTA handles personal information when you visit pestpatrolgta.ca, request a quote, or contact us about pest control services. For privacy questions, emailinfo@pestpatrolgta.ca.

Information you provide

Our quote form collects your name, phone number, optional email address, address or city, pest or service requested, preferred contact method, and description of the problem. If you call, email, or message us, we receive the contact details and information you choose to share. Please include only information needed for your enquiry, and avoid sending payment details, identification documents, or sensitive medical information through the form.

Submitted quote requests are stored with a reference number, submission time, the page address you submitted from, the country reported by our hosting provider, and notification status. Our quote-request database does not store your IP address. Cloudflare still processes IP addresses and other technical information to deliver and protect the service.

How we use your information

• Respond to enquiries and provide quotes.
• Understand the pest problem and arrange the service you request.
• Keep records of requests and related customer communications.
• Protect the website from spam and abuse, and understand website performance.

Sending an enquiry lets us contact you about that request using the details you provide. It does not subscribe you to a marketing list. We do not sell quote-request information or use it for targeted advertising.

Quote submissions and email

The online form stores a request before attempting to send an email notification to the business. A request can therefore be received even if the notification email fails. Our hosting and email providers process the information needed to store and deliver those messages.

If online submission is unavailable, the form may open your email app with a prepared message. You must send that email yourself. A failed connection does not always mean an earlier submission was not received. Choosing “Copy the request text” places the details on your device’s clipboard; it does not send a message to us.

Hosting, security, and service providers

We use Cloudflare to host the website, process and store online quote requests, and help protect the service. Cloudflare may process request details such as IP addresses, browser information, requested URLs, and security events. The form also uses Cloudflare Turnstile to check for automated submissions; the check processes browser signals and your IP address. Read theCloudflare privacy policyandTurnstile privacy notice.

Information is handled by the business and providers supporting hosting, storage, email, or the communication channel you select. These providers may process information outside Canada, where local laws may apply. Information may also need to be disclosed when required by applicable law.

Cookies and website analytics

The live website uses a Cloudflare analytics and performance beacon to understand visits and page performance. Cloudflare describes its Web Analytics as using no cookies or local storage to collect usage metrics. See itsWeb Analytics documentation. This is separate from Cloudflare’s security features, which may use necessary cookies or process technical information to protect the website.

We also use Google Analytics to understand visits, traffic sources, page engagement, clicks on our phone and WhatsApp buttons, and successful quote submissions. Google Analytics can use cookies and process technical information about your browser and device. Our custom Analytics events do not include the name, phone number, email address, location, or message you enter in the quote form. Seehow Google uses information from sites that use its services.

We use the Meta Pixel to measure page visits, contact-button clicks, and accepted quote requests. Accepted requests may also be measured through Meta’s Conversions API. These tools help us understand advertising performance. See Meta’s privacy policy.

The quote form does not save draft entries in cookies or browser storage of its own. You can manage cookies and website permissions in your browser and use Google’s Analytics opt-out browser add-on; blocking security scripts may prevent online form submission. You can contact us by phone or email instead.

WhatsApp and other external links

Our WhatsApp buttons open a chat using WhatsApp. Clicking a button does not automatically send a message. If you choose to message us, WhatsApp processes information under its own privacy policy, and we receive the details you share with the business. Google Maps, Facebook, and other linked services also have their own privacy practices. Review those services’ policies before sharing information there.

Keeping and protecting information

Quote requests and correspondence can remain in our records after we respond. Retention depends on the enquiry, any resulting service, and applicable recordkeeping obligations. The website does not automatically delete a request when an enquiry is closed. Contact us to ask about retention or request deletion; some information may need to be kept for legal obligations or an unresolved matter.

The website uses HTTPS and the form checks submissions before accepting them. No online service or email channel can guarantee absolute security. Please use the contact details below if you believe information has been sent to us in error.

Your choices and privacy requests

You may ask to access or correct information you provided, request its deletion, or withdraw consent for further optional contact. We may need to verify your identity before acting on a request. Any applicable legal limits will be explained; withdrawing information needed for a quote or service may prevent us from completing that request.

Email info@pestpatrolgta.ca or call(647) 627-8994. Please say that your enquiry concerns privacy and, where relevant, give the approximate date of your original request. Avoid including unnecessary sensitive details. You can also find information about privacy rights and complaints through the Office of the Privacy Commissioner of Canada.

Changes to this policy

We will update this page when our website or information-handling practices change. The date above identifies the latest revision.